A pile of silver coins sitting on top of each other.

Get Clarity on Silver Coin Purchases

Read the answers to some frequently asked questions to find out more about investing in silver coins with Spot On Silver. From shipping details to payment security, we’ve got you covered.

Frequently Asked Questions

Why buy from Spot on Silver?

We have a substantial stock of American Silver Eagles graded and encapsulated by the Numismatic Guaranty Company (NGC®). The certification of our coins can be verified on NGC website to insure they are genuine. We routinely review, compare, and adjust our prices so we can offer our clients competitive pricing. We value our reputation as a trusted vendor and we are committed to maintaining it by providing a quality product to our clients.

Do I need to set up an account?

You can check out as a guest, but we encourage you to create an account. We offer a 15% discount on your first order when you create an account.

How do I set up an account?

Click the “My Account” tab on the header. Complete and submit the form to create a new account and access all the features of our website and receive a 15% discount on your first order.

Where do we ship to?

We ship via United States Postal Service (USPS) to all 50 states. We currently do not ship internationally.

When will my item ship?

In most cases your order will ship within 2 – 3 business days.

Would you combine my orders into one shipment?

We always try to combine orders for shipping. For efficiency, we recommend placing multiple items in one cart during checkout

Do you charge sales tax?

By law we collect sales tax on purchases in the following states: AL, CA, CO, CT, DE, DC, HI, KY, ME, MD, MA, MN, NE, NV, NJ, NM, NY, NC, SD, VT, WV. Tax laws can change, if you have specific questions, please check tax law for the state you are shipping to. Sales tax are determined by the shipping destination, not necessarily your residential or billing address.

Can I return my coin?

All coin sales are final.

Do you buy coins?

Currently we are not in the market to purchase coins. If you would like to receive updates, please create an account.

Can you hold an item until I am able to purchase it?

At this time, we do not hold items.

Privacy Policy

At Spot On Silver, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [Insert Website URL] ("Site") and use our services. By accessing and using our Site, you agree to the terms of this Privacy Policy. Please read it carefully.

Information We Collect

We collect two types of information from you when you use our Site:

Personal Information: This includes information that can identify you personally, such as your name, email address, phone number, and payment information. We collect this information when you make a purchase, subscribe to our newsletter, or fill out forms on our Site.
Non-Personal Information: This includes data that cannot be used to personally identify you, such as IP addresses, browser types, device information, and browsing behavior on the Site. This information helps us analyze and improve our services and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill orders or provide services that you have requested.
To communicate with you, including sending newsletters, promotional emails, or customer service updates.
To improve the functionality and performance of the Site.
To analyze trends and gather statistical data to improve our services and content.
To comply with legal obligations, such as tax and accounting requirements, and ensure compliance with state and federal regulations.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Merchants and Service Providers: We may share your personal information with third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, email delivery, and customer service.
Legal Compliance: We may disclose your personal information when required to do so by law, in response to a court order, or in cooperation with a government agency.
Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of the transaction.

Merchant Services
When you make a purchase or process payments on our Site, we use third-party merchant services providers for payment processing. These providers may collect additional information, including payment card details, which is governed by their own privacy policies.

We use MiCamp to process payments. By using our services, you consent to the collection and use of your payment information as per the merchant service provider's privacy policy.

Please note that your payment details are processed securely and are not stored on our servers.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us track your preferences and improve functionality.

You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain features of the Site.

Your Rights and Choices
- Access and Correction: You may request access to your personal information and ask for corrections or updates.
- Opt-Out: You may opt-out of receiving promotional emails by following the unsubscribe instructions in each email or contacting us directly.
- Deletion: In some cases, you may request that we delete your personal information. We will comply unless we are required by law to retain certain data.

Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will reflect the most recent revision. We encourage you to review this Privacy Policy periodically.